Courses

Professional Interactions in the Workplace

“Never underestimate the power of dreams and the influence of the human spirit. We are all the same in this notion. The potential for greatness lives within each of us.” ~Wilma Rudolph, Olympic Gold Medalist

Course Description

With each professional interaction you are building - or sabotaging - your career. How do you exert your influence in the workplace? Are your ideas being heard or skipped over? What sort of work environment are you creating? How do you navigate office politics? Daily interactions impact job performance, team dynamics and the bottom-line. Today, there are multiple ways to connect with people including email, social networks, face-to-face and more. To create a connection that leaves a positive impression you need certain skills. In this course you will learn how to interact professionally and consistently. Who Should Attend Anyone who communicates/interacts with colleagues, co-workers, customers, and/or other professionals in business environments; for all professional profiles – from entry-level to experienced. Course Objectives After this course you will be able to:

  • Articulate standards of professional dress and workplace courtesies for yourself and colleagues
  • Improve your personal communication style to increase your circle of influence
  • Identify common team dynamics that either facilitate or frustrate progress
  • Apply Emotional Intelligence practices to your daily interactions
  • Develop your personal brand

Careers are built one day at time, one customer at a time, one boss at a time, one co-worker at a time. By attending this one-day workshop you will benefit from increased self-knowledge and improved communication skills so you can expand your personal influence and enhance your job performance.

Who Should Attend

Anyone who communicates/interacts with colleagues, co-workers, customers, and/or other professionals in business environments; for all professional profiles – from entry-level to experienced.

Course schedule

November 9, 2016
8:30 a.m.-4:30 p.m.
Location: CSU's West Center, 26202 Detroit Road, Westlake, Ohio 44145 (map)

November 18, 2016
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

May 5, 2017
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

September 13, 2017
8:30 a.m.-4:30 p.m.
Location:  CSU's West Center, 26202 Detroit Road, Westlake, Ohio 44145 (map)

CEUs: 0.7

Fee: $350

Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.