The Art of Listening & Asking Clarifying Questions
There’s a world of difference between hearing and listening. Active listening doesn’t come naturally, which is why this training course is ideal for all employees within an organization. When employees actively listen, they pay full attention, listen between the lines, notice nonverbal communication and ask the right questions.
Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. Improve your listening skills and improve your life.
Who Should Attend
This course is designed for individuals looking improve their listening and effective questioning skills.
Upon successful completion of the course, participants will be able to:
- Define the importance of listening and asking clarifying questions in collaborative teaming settings
- Demonstrate the ability to use the skills of listening and asking clarifying questions in role play situations
August 17, 2017
8:30 a.m.-12:00 p.m.
CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)
To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!
Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce. Students demonstrate their competence by successfully completing a course assessment.
All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.
Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.
Cost-Effective: The course is designed to minimize travel expenses and time away from work.
Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.
Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.
Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.
Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.
No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.