Dealing with Difficult People in the Workplace (Online) | Cleveland State University Professional Development Center in Cleveland


Dealing with Difficult People in the Workplace (Online)

Course Description

Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

Course Objectives

Upon successful completion of the course, students will be able to:

  • Identify four communication styles and how they apply to the workplace
  • Develop effective communication strategies that fit your temperament and personality style
  • Understand barriers to effective communication and how to address them
  • Establish strategies to build bridges and communicate with confidence and ease
  • Understand your communication style and how it connects to others’ in the workplace
  • Learn how to adapt your communication style to best fit your personality
  • Apply skills that facilitate respect and inclusion in workplace interactions
  • Maintain composure throughout difficult topics and circumstances

Course Content

Understanding Communication Styles in the Workplace

  • Define communication spectrum
  • Learn 4 communication styles
  • Assess communication style and personality type

Communication Skill Builders

  • Learn verbal diminishers and weak speak
  • Define executive presence -Develop tool kit for difficult situations

Applied Communication Skills

  • Learn to say what you mean
  • Practice to mean what you say
  • Apply strategies for specific workplace situations

Dealing with Difficult People

  • Define barriers to communication
  • Learn 3 barriers to effective communication
  • Apply strategies to build bridges



CEUs: 1.6

Fee: $245