Administrative Professional Part 2: Customer Focus and Teamwork
Being an administrative/executive Assistant is an important role that requires a special set of skills. Whether you are monitoring a boss's schedules, arranging a business travel, taking minutes in a board meeting, or preparing important files all should be done with a high degree of accuracy, transparency, and confidentiality. Being trustful, reliable and discrete are some of the most important characteristics for an executive assistant.
Our Administrative Assistant Certificate program will show learners what it takes to be a very effective & efficient personal assistant. Students will learn how to effectively manage busy managers' schedules, organize meetings, and even how to be a smart gatekeeper. Being a personal/administrative/executive assistant takes a special skill set and this course will provide learners with the essential tools.
The certificate program will tackle the topics that are of common interest to administrative assistants such as: administrative assistant job description, administrative assistant duties, administrative assistant job, administrative assistant skills list, administrative assistant day, administrative assistant training & administrative assistant skills, etc. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they'll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics.
Part 2: Customer Focus and Teamwork
Upon successful completion of the course, participants will be able to:
- Know the basics of ethics
- Work ethically
- Work as a team
- Know the team process
- Develop a customer focus
- Have customer service skills
- Handle difficult situations
February 8 & 15, 2018
8:30 a.m.-4:30 p.m.
CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)
To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!
Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce. Students demonstrate their competence by successfully completing a course assessment.
All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.
Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.
Cost-Effective: The course is designed to minimize travel expenses and time away from work.
Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.
Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.
Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.
Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.
No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.