Courses

Critical Accountability

Course Description

Imagine you have a colleague who’s missed a deadline or failed to stay on budget. You decide to say something by bringing your best critical conversations skills into play. You stick to the facts while avoiding hasty and unflattering conclusions. Not a bad start. But the other person doesn’t quickly comply. Instead he makes excuses. Would you or the people you work with know what to do next in a manner that not only solves the problem but also improves the relationship?

Real-World Application

This course builds on the skills learned in Critical Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues. It enables those who already have knowledge of critical conversations skills to diagnose why someone keeps falling short of set expectations and then derive a plan that both motivates and enables the other person to successfully change his or her behaviors. These additional skills are perfect for critical accountability conversations that seem resistant to dialogue skills alone.

Course Objectives

Upon successful completion of this course, participants will know how to:

  • Hold anyone accountable, regardless of position or personality
  • Begin any performance discussion on the right foot—avoiding defensiveness and costly arguments
  • Diagnose the underlying causes of misaligned or bad behavior
  • Motivate without using power and enable without taking over

Prerequisites

None

Schedule

September 23, 2016
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, Oh 44115 (map)

October 5, 2016
8:30 a.m.-4:30 p.m.
Location: CSU's West Center, 26202 Detroit Road, Westlake, Ohio 44145 (map)

March 10, 2017
8:30 a.m.-4:30 p.m.
Location: CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, Oh 44115 (map)

July 12, 2017
8:30 a.m.-4:30 p.m.
Location: CSU's West Center, 26202 Detroit Road, Westlake, Ohio 44145 (map)

CEUs:  0.7
BELTSS Credit: 7 credits
HRCI (PHR/SPHR) Credit: 6.5 credits
SHRM-CP/SCP Credit: 6.5 credits

Fee: $350  

Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.