Business and Dining Etiquette | Cleveland State University Professional Development Center in Cleveland


Business and Dining Etiquette

Course Description

First impressions are everything, especially when meeting a new business partner. Business dining can be especially important when it comes to first impressions because your etiquette may indicate to a potential client how you would deal with their business. Knowing your manners and proper etiquette in a business environment can improve your confidence when meeting potential clients or senior executives. Business dining events are more than just a meal; they are an opportunity for new contacts to assess each other and learn more about their prospective partner in person. This business dining etiquette training course provides a four course meal from a top rated restaurant,excellent advice for entertaining business clients or attending business functions and an experience you won't forget.

Course Objectives

Upon successful completion of the course, participants will be able to:

  • Understand seat strategy
  • Know protocol for ordering alcohol
  • Have business talk and know taboo topics
  • Handlethe Bill
  • Understand the table setting
  • Know styles of eating: continental and american
  • Know the Dinner Napkin
  • How to handle bread and butter
  • Handle the soup course
  • Pass food
  • Handle the dessert and the finger bowl
  • Understand the toasting process
  • Handle Dining Dilemmas


April 24, 2018 
10:30 a.m.-1:30 p.m.


CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

CEUs: 0.3

Fee: $325

To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.