Building Rapport with Others | Cleveland State University Professional Development Center in Cleveland


Building Rapport with Others

Course Description

In this class, you will learn to have the understanding, skills, and confidence to create harmony and rapport instead of misunderstanding and conflict. Some people call these rapport-building skills 'soft' skills, though we think this is a misnomer because they actually make it much harder for people to resist your influence and say no to you. These 'soft' skills actually make you tougher and yet more satisfying to deal with.

Poor ability to create rapport is a handicap both in life and at work. This course gives you the two crucial skills you need for creating or building rapport. We help you examine what you say and the way you say it, the extent to which it builds or detracts from your rapport with others, and what changes you could make that would increase your rapport. Then we help you practice until you're confident you succeed in building rapport.

Course Objectives

Upon successful completion of the course, participants will be able to:

  • Define rapport
  • Differentiate between motive and technique
  • Learn to use these methods to rapidly establish trust and rapport
  • Read body language
  • Learn to treat others well and place communal wants and needs above individual ones.


February 22, 2018
8:30 a.m.-4:30 p.m.


CSU's Monte Ahuja College of Business, 1860 E. 18th St., Cleveland, OH 44115 (map)

CEUs: 0.7

Fee: $350

To receive the EARLY BIRD RATE, you must register at least 6 weeks prior to the start date of the course. Corporate, CSU Student, Alumni and Organization membership discounts available!

Course Benefits

Competency-Based Professional Development: Our programs increase learner retention through application, which results in a more productive workforce.  Students demonstrate their competence by successfully completing a course assessment.

All Inclusive: Each course delivered at CSU includes materials, pre-test and post-test, coffee, snacks, lunch and convenient, on-site parking.

Educated and Experienced Instructors: Our instructors bring years of real-world, classroom and CPA, CFA, SHRM, PhD and MBA experience. Many hold leadership positions in northeast Ohio organizations and have taught at the graduate and undergraduate levels.

Cost-Effective: The course is designed to minimize travel expenses and time away from work.

Convenient: Flexible schedules are not only an attractive option, but a necessary for busy professionals.

Networking Opportunities: Learn from instructors and colleagues who have a variety of industry experiences to share.

Audit option: Students have the option to audit a course they have already attended at no charge within one academic year. Interested students must notify the ProDev office requesting to audit a course a minimum of 10 business days prior to the course start date to ensure there is enough seating. Audit students are responsible for their own parking and lunches. New materials will not be provided.

Corporate, Custom Availability: Can be custom-tailored to the needs of your organization to provide skills your workforce can apply immediately as a corporate training if requested.

Refund Policy

No refunds will be issued if notification is not received seven business days prior to the first day of class. Registrants who cancel will receive a refund, less a $50 processing fee, if we receive written notification a minimum of seven business days prior to the first day of class.